Remote diagnostics

Phadia LabCommunity provides customers with enhanced support and troubleshooting assistance that can reduce system downtime.

Features include:

  • Remote collection of data needed for service and support activities
  • Proactive system health status check
  • Automatic reporting of Quality Club results to Phadia

This is how it works:

 

 

Systems to be monitored

A client software is installed on the System PC.

The software contacts the Phadia server at regular intervals and sends system status information.

Communication is always initiated from the client software.

All firewalls at your laboratory can be fully active with no port exceptions, apart from letting outbound traffic through on port 443 to the Phadia server.

 

The Internet

The System PC communicates with the Phadia server over the Internet. All communication is encrypted, using https, Secure Sockets Layer (SSL).

The communication can be set up in a number of ways e.g. through the laboratory network, DSL connection or 3G mobile connection.

 

The Phadia server

The Phadia server is protected by a firewall.

The Phadia server uses a SSL server-side certificate issued by VeriSign to ensure that it is the true Phadia server that is contacted by the System PC at your laboratory.

The Phadia server is protected by restrictions in access rights.

 

Phadia support

The Phadia LabCommunity functionality is only accessible within the Phadia IP address range.

Only authorized service and support specialists have access to Phadia LabCommunity.