Phadia LabCommunity – protecting your productivity

Data is crucial to any laboratory business. Phadia LabCommunity is a a software solution specially developed to transmit and protect your valuable data, a security that translates into improved productivity.

Utilizing Phadia LabCommunity helps you minimize the risk of losing valuable data and time. Your data is protected through superior security measures such as secured Internet-connection, encrypted data transmission, limited access to data and logging of activities.

Features include:

  • Proactive system health status check.
  • Encrypted remote collection of data needed for service and support purposes.
  • Automatic removal of sensitive data before collecting data.
  • Remote assistance for online activities.
  • Automatic reporting of Quality Club results to Thermo Fisher Scientific.

This is how it works

 

Systems to be monitored

A client software is installed on the System PC. The software contacts our server at regular intervals and sends system status information. Communication is always initiated from the client software.

All firewalls at your laboratory can be fully active with no port exceptions, apart from letting outbound traffic through on port 443 to our server.

 

The Internet

The System PC uses the Internet to communicate with our server. All communication is encrypted, using https, Secure Sockets Layer (SSL).

The communication can be set up in a number of ways e.g. through the laboratory network, DSL connection or 3G mobile connection.

 

Our server

Our server is protected by a firewall. To ensure that it is our server that is contacted by the System PC at your laboratory our server uses a SSL server-side certificate issued by VeriSign.

Our server is protected by restrictions in access rights

 

Our service and support specialist

The Phadia LabCommunity functionality is only accessible within our company IP address range. Only authorized service and support specialists have access to Phadia LabCommunity.

As in all diagnostic testing, the diagnosis is made by the physican based on both test results and the patient history.