Red grid after scanning ISAC slide

The red grid is not visible after scanning ISAC slides, not even if they choose to load images for the recently scanned chips. What is the reason and what can we do?

Try the following trouble shooting options, one at a time and see if it works. Usually it's enough using "F5". - Refresh the screen with keyboard key F5 - Load several slides and toggle between them - Send me the Scanprotocol.xml file - Verify that the selected image path in MIA exists - As the last attempt, restart the computer.

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As in all diagnostic testing, the diagnosis is made by the physican based on both test results and the patient history.